#YOUR TIME FOR CHANGE HOW TO#

Otherwise, you’ll have a customer service nightmare on your hands.Ĭonversely, if your changes are going to significantly benefit customers or improve service to them, you should also take time to let them know about it. If your changes are going to impact service to customers, they need to know about it so they aren’t inconvenienced by the wait times or the spotty coverage. You Need Enough Time to Market the Changes to Your Customers or ClientsĬustomers don’t always need to know what’s going on behind the scenes, such as when you get a new operating system or new computers across the board. Otherwise, your timeline will be derailed, and you’ll make the process much harder by adding stress and frustration for everyone. Incorporate all that in your time management plan. Know that you will likely need to offer additional training or support as employees get the hang of the new process or tools and work through their issues. Your timeline would then include phases for employees getting used to the changes and incorporating them over time. Ideally, you would have a training team in place and would schedule the training in groups. Know that it will take them more time to learn something if it is very different, such as a new piece of equipment or software. Leave as much time to train your employees as you would for training new employees. It will take time for employees to learn these new skills and to adjust to incorporating them in their every day routine, and you must include timing for that in your change model.

#YOUR TIME FOR CHANGE HOW TO#

Adequate Time Must be Provided to Train Employees and Allow them to Adjust to New ProcessesĬhanges to your organization will always mean a change in the way employees have to do things, whether that means learning new customer service processes or learning how to use new software or equipment. Leave yourself plenty of time at the start, but also know that you will continue to have to educate and persuade throughout the process and that you should allow time for that, as well. The work cannot begin until you have won over your employees, and it may take longer for some to come around than others. Rather, you should consider it an integral and ongoing part of the process. You should not consider this education and marketing work with your employees to be separate from your change process. That means you need to include enough time at the beginning of your change process to educate your employees and to win their buy in for the changes. Good time management requires that you anticipate all such issues and that you allow time for dealing with them. If you try to rush through the change process, you likely will not have given your employees enough time to understand the need for the changes or to accept them, and they will be more likely to resist and undermine the process. Your employees can be your most important allies in your change management process – or they can be your biggest obstacles. Employees Need Enough Time to Understand and Accept the Changes that are Coming Give yourself enough time at the start of the process to ensure that you have the proper foundation for successful change. You are sure to overlook important details and to make the wrong decisions. Rushing through a change process is a sure recipe for failure.

You also need to leave enough time at the beginning of your process to think through the potential issues with your change plan (or with the changes themselves) and to develop strategies for dealing with them. You may find that an existing model won’t work for your needs and you have to develop your own model. Specifically, you need to leave enough time at the beginning of the process to research the change models that are available so you can be sure you are choosing the right one. Proper time management is needed to prepare for your change model to be implemented successfully. No matter how much you believe in the changes you are going to make, and no matter how ready you think you are for them, you need to spend a lot of time doing your research before you jump in to the project. Using Change Management Software to Oversee the Process and Manage the Time Proper Time Must be Given at the Beginning to Research the Right Change Model and to Anticipate and Plan for Any Problems

Your time for change